Ordering and paying

Below are the questions we get asked most often, with a short answer and a link to the article with the full explanation. Can't find your question? Ask the AI assistant or check the knowledge base. Still stuck? Submit a ticket (Submitting a ticket).

How do I order a domain name or hosting package?

Search for your domain name on the website, choose a package and check out in three steps. You don't need an account beforehand: we'll create one for you with your first order. See Finding and choosing a domain name, Choosing a hosting plan (web hosting, email plan, Nextcloud, AI Builder) and Review, confirm and check out.

Do I see prices with or without VAT?

At the top of the website, you choose whether to see prices excl. VAT or incl. VAT. See The website: menu, countries and languages, prices with or without VAT.

Where do I enter a discount code?

In the shopping cart. There you can also change or remove products and save your shopping cart. See The cart: changing, removing and discount codes.

How can I pay?

After ordering, you'll reach the payment screen. There you choose your own payment method, for example iDEAL, or you pay by bank transfer or with your credit balance. See Paying: payment methods, bank transfer and credit balance.

I received a payment link or QR code. How does that work?

Open the link or scan the QR code with your phone's camera. You'll reach the payment screen, where you choose your payment method. After payment, everything is processed automatically: you don't need to report anything. See Paying an invoice (including several at once).

Can I pay several invoices at once?

Yes. In My Invoices, select the invoices you want to pay and check them out together. See Paying an invoice (including several at once).

Where can I find my invoices?

In My WebOké under My Invoices. There you can view and download them as a PDF, for example for your bookkeeping. See Viewing and downloading your invoices.

How do I turn on direct debit?

Go to My Invoices and choose Direct debit. You confirm the mandate with a small one-off payment from the account we're allowed to collect from. After that, your invoices are paid automatically from then on. You can stop it on the same page. See Setting up or stopping direct debit.

What is credit balance and how do I add credit to my account?

Credit balance is credit on your account. It arises, for example, if you've overpaid or received a credit note. You can also add credit yourself in advance and then pay invoices with a single click using your credit. See Credit balance and topping up credit.

When will my package be ready?

After payment, we set up your order straight away. You can follow the delivery on screen and you'll receive a welcome email with your details. See After your order: tracking delivery and the welcome email.

I'm already a customer. How do I order something extra?

Log in and order via the website or from My WebOké. Your details will already be filled in. See Ordering something extra when you're already a customer. You can arrange more storage or a larger package directly from your product: see Expanding storage and Changing your package (upgrade or downgrade).

If I cancel my hosting, will my domain be gone too?

No. Hosting and domain registration are separate products. If you only cancel your hosting package, your domain stays registered, and the other way round too. See Cancelling, undoing cancellation, or transferring a product and Cancelling or transferring a domain.